Basic Chatting - Accepting Chats, Monitoring Your Web Site, Transferring Chats
Accepting Chats
Log in as an operator or an administrator to AliveChat (See Log Into AliveChat)
When a customer connects to your chat, a red pop-up will arise and give you the option to ACCEPT,
REJECT, or PASS
PASS is an “away” mode option. If you are currently busy, the PASS option simply passes the
customer along to another operator.
Monitor Visitors
Log in as an Operator or an Administrator to AliveChat (See Log Into AliveChat)
Click on the Globe Icon on the left hand menu of AliveChat
Here shows the Live Site Monitor of users currently viewing your website, how long they’ve been on, where they’re from, and a history of what pages they’ve viewed on your website. This is also where you can send proactive pop-ups to a specific user
To view that, click on the “+” button to expand the user’s details
