Another WebsiteAlive Innovation! So, What's the Difference?

Standard Pop-Up Window: When visitors click on the live chat button, a new browser window opens up with the chat content in the window:

Advantages: A chat session is seperated from the web site. If you close the web site, chat session is still occuring in seperate window.

Disadvantages: Customer experience is not seamless. The extra new window opening when chat button is clicked may be clunky to the user. For some newer browsers such as Firefox, the chat window is opened in a new tab, which distorts the intended design of the chat window.

Embedded Chat Window: When visitors click on the live chat button, the chat content opens INSIDE of the web page.

Advantages: Customer experience is seamless. No more clunky pop up windows to hold the chat session. No more minimizing and maximizing windows to respond chat and go from page to page in your web site. All you need is 1 web page to hold the web site, and also the chat window.

Disadvantages: Live Site Monitor Code MUST be added on all web pages so that the chat session can continue from page to page. If the customer closes the web page or navigates away from the web page (that holds a chat window), that chat session will be lost.

How to create this:

• On the left menu, select "5. Web Site Code". Then, in the main page, "Link to Chat".
• Generate your chat button or text link.
• For the option, "Pop Up or Embedded Chat Window?", pick "Embedded Chat Window".
  
• You should then copy and paste BOTH sections of the code. Add BOTH to your web page(s)

NOTE: This is an advanced feature. You must place BOTH the Link to Chat code AND Live Site Monitor code in the page in order for this to work.

ADDITIONAL NOTE: If Visitor is chatting in an Embedded Chat Window, and closes the web page which holds the Chat Window, that chat session will be closed.