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Mobile Chat - Mobile Chat allows you to answer chats from your website on your Mobile Phone as a Chat Agent when you are not logged into the Operator Console. AliveChat LITE, PRO, and PRO+ all include Mobile Chat capability.

Requirements: You must have an Internet capable phone such as an iPhone, Google G1, Blackberry, or Windows Mobile 6. Your mobile phone must also accept text message (SMS)s.
Fees: Standard mobile phone web access and Text Messaging fees apply. If you are already paying for these services, there should be no additional charges.

Enabling Mobile Chat from your Operator Account - NOTE: This is the only way you can enable Mobile Chat.

1. Log into your Operator Console.

2. Click on 'Settings', then 'Mobile Chat'.

3. Enter your mobile phone number and cell phone carrier. Then, select an option: 'ON, OFF, or BASED ON SCHEDULE'. Save Changes.

Mobile Chat ON/OFF? - 'ON' means your mobile phone will ring anytime. 'Based on Schedule' allows you to prevent your mobile phone from ringing based on the hours you set.

Receiving a Mobile Chat Request

If you have enabled Mobile Chat (selected 'ON' or 'Based On Schedule' in Step 5), you will receive a request if:

You are not logged into the Operator Console (web-based or desktop component), AND

No other Operator within the SAME Department as you is logged in to accept chats, AND

A website Visitor initiates a chat request.

Basically, if no one is online to chat, you will receive a chat on your mobile phone.

Answering a Mobile Chat Request (Apple iPhone Example)

1. For each Mobile Chat Request, you will first receive 1 (one) text message (SMS). Open the text message (SMS) on your mobile phone.		2. Click on the link embedded in your text message. A web browser will open on your mobile phone which allows you to chat with the Visitor.


3. When the chat has ended, you will see a copy of the chat transcript. You may then close your web browser on your phone.

Other Things to Know

Call Routing - If more than one Operator is using Mobile Chat, you can distribute the mobile chat requests in 2 ways:

Ring All - A text message (SMS) is sent to ALL Operators' mobile phones. Whoever answers the request first will receive the chat. Multiple text message (SMS)s (one for each Operator) are sent at a time for each Mobile Chat request. Basically, you are allowing Operators equal chance in receiving chats.

Automatic Call Distribution (Round Robin) - A text message (SMS) is sent to the next available Operator. 1 (one) text message (SMS) is sent at a time for each Mobile Chat request. Basically, you are letting Operators take turns in receiving chats.

Call Routing settings can be set in the Administrator Console under Settings->Call Center.

Licensing - Each Operator account has the ability to use Mobile Chat. For example, if you have 2 Operator licenses, you can have 2 Operators with Mobile Chat enabled. If you are logged into AliveChat via the web console, then that Mobile Chat will be disabled (since you are online and available to chat from the web console).

Switching Between Mobile Chat and Web Console - If you receive a Mobile Chat and if you are near a computer, you can also accept the chat in your web console by quickly logging into the web console. If the Visitor is still waiting to be picked up, you will be able to accept their chat.